Return Policy

Return Policy for BuddyClothing

At BuddyClothing, we aim to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy, our Return Policy outlines the conditions under which you may return items and receive a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, packaging, and accessories.

  • Be returned within 5 days from the date of delivery.

Non-returnable items:

  • Items marked as final sale or clearance.

  • Customized or personalized products.

  • Undergarments and intimate apparel (for hygiene reasons).

  • Gift cards.

2. Return Process

Follow these steps to initiate a return:

  1. Contact our customer support team at buddyclothing.shop@gmail.com  with your order details.

  2. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions.

  3. Pack the item securely and include the original invoice and RAN.

  4. Ship the package to the return address provided.

Return Address: BuddyClothing
Sisai Road, Gumla, Jharkhand 835207

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within Timeframe 7-10 business days, and the amount will be credited to your original payment method.

  • Shipping charges (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchange Policy

  • Exchanges are subject to product availability.

  • To exchange an item, follow the return process and specify your preferred replacement item.

  • Any price difference for exchanges will be communicated and processed accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 24 hours of delivery with photos and a description of the issue.

  • We will provide a replacement or refund after verification.

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placement if they have not been shipped.

  • To cancel an order, contact our customer support team immediately.

7. Additional Information

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping method to ensure your return reaches us safely.

  • BuddyClothing is not responsible for items lost during return transit.

8. Contact Us

For any questions about our Return Policy, please contact us:

BuddyClothing

Thank you for shopping with BuddyClothing. We appreciate your trust and look forward to serving you again!